Privacy Policy
1. Information We Collect
We collect information to provide better services to all our users. • Directly Provided: Name, email, phone number, and company details when you submit a "Contact Us" form or request a quote. • Automatically Collected: IP address, browser type, device information, and usage patterns via Cookies and similar technologies. • Transaction Data: If you purchase products, we collect order history and necessary billing information.
2. Legal Basis for Processing (GDPR/Global Compliance)
If you are located in the EU/EEA, we process your data based on: • Consent: When you opt-in to newsletters or cookies. • Contract: To fulfill your orders or service requests. • Legal Obligation: To comply with tax or safety regulations. • Legitimate Interest: To improve our website security and product performance.
3. International Data Transfers
AEH is headquartered in Xi'an, China. By using our services, you acknowledge that your information may be transferred to and processed in China. We implement standard contractual clauses and security measures to ensure your data receives a level of protection equivalent to your home jurisdiction.
4. Data Sharing and Disclosure
We do not sell your personal data. We share information only with: • Service Providers: Cloud hosting (e.g., Alibaba Cloud/AWS), CRM tools, and shipping carriers. • Affiliates: Internal AEH branches for global customer support. • Legal Authorities: When required by law to protect our rights or your safety.
5. Your Rights
Regardless of your location, AEH supports your right to: • Access/Portability: Request a copy of your data. • Correction: Fix inaccurate data. • Erasure (Right to be Forgotten): Request deletion of your data. • Withdraw Consent: Unsubscribe from marketing at any time. • Lodge a Complaint: Contact your local Data Protection Authority.
6. Data Security and Retention
We use SSL encryption and firewalls to protect your data. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention periods (typically 3-7 years for commercial records).
7. Cookies
Our website uses cookies to enhance user experience. You can manage your preferences through your browser settings or our cookie consent banner.
8. Children's Privacy
Our services are directed to professionals and are not intended for children under 18. We do not knowingly collect data from minors.
9. Contact Us
For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Office: • Email: info@aeh-metrology.com • Address: No.22, District C, No.69, Jin Ye RD. New District,, High-Tech Development Zone, Xian, Shaanxi 710077 • Phone: +86 400-6868-966